Terms and Conditions

 

1. Scope

The services of the provider for the online shop at sintezex.com are provided exclusively based on the following General Terms and Conditions in the version valid at the time of the order.

Our general terms and conditions apply exclusively. General terms and conditions of the customer that deviate from ours are invalid unless we expressly agree to them.

2. Conclusion of Contract

Our offers on the Internet represent a non-binding invitation to the customer to order goods. You must be of legal age in your country or have permission from your parent or legal guardian to order goods from us. By sending the order on our website, the customer submits a binding offer to conclude a contract.

The confirmation of receipt of the order follows immediately after the order has been sent and does not constitute acceptance of the contract. Acceptance of your order and completion of the sales contract will take place when we do not send you any additional information by a second email within an acceptance period of two workdays. Goods contained in one and the same order which are not listed in the invoice are excluded from the sales contract.

We reserve the right to cancel orders due to special circumstances, such as a product being sold out, technical issues, or errors on our website. We also reserve the right to change the price of a product after you have placed an order but before the delivery of the product, upon prior written notice to you. You will have the right to cancel your order if we have increased the price of your order.

3. Payment

The prices listed on our website at the time of the order apply. All prices include the statutory value-added tax (if applicable) plus the shipping costs listed in each case. We reserve the right to change prices on our website without prior notice.

Payment of the purchase price is possible by credit card, and via the service of PayPal.

If the “PayPal” payment method is selected, the payment is processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms and conditions of use, which can be viewed at https://www.paypal.com/webapps/mpp/ua/useragreement-full.

If the customer is in default of payment, we are entitled to charge interest on arrears at a rate of five percentage points above the base interest rate of the European Central Bank. In the event that we assert further damage caused by default, the customer has the opportunity to prove that the damage caused by default did not occur at all or was at least significantly lower.

4. Retention of Title

We reserve ownership of the delivered item until the purchase price has been paid in full.

5. Delivery

Delivery takes place within 5-7 working days from receipt of order. Any deviating delivery times are indicated on the respective product page. The start of the delivery time specified by us presupposes the timely and proper fulfilment of the customer’s obligations, particularly the correct specification of the delivery address in the context of the order.

If the supplier is unable to deliver the ordered goods through no fault of their own because the supplier’s supplier does not fulfil their contractual obligations, the customer will be informed immediately that the ordered goods are not available. Counter-performances already rendered by the contractual partner shall be reimbursed without delay. The customer’s statutory claims remain unaffected.

For entrepreneurs, the risk of deterioration or loss of the goods passes to the customer upon handover of the delivery item to the transport company. If the handover or shipment is delayed for reasons for which the customer is responsible, the risk passes to the customer on the date of notification that the delivery item is ready for shipment.

6. Consumer’s Right of Withdrawal

If you engage in a legal transaction primarily for purposes unrelated to your trade, business, or profession, and therefore make a purchase as a consumer through our internet shop, you have the right to withdraw under the following conditions:

WITHDRAWAL INSTRUCTION

RIGHT OF WITHDRAWAL

You may withdraw from your contractual order without providing reasons within fourteen days.

The right of withdrawal applies for a period of fourteen days from the day on which you, or a third party nominated by you who is not the carrier, receive(s) the goods.

To exercise your right of withdrawal, you must inform us via email at info@sintezex.com with a clear statement regarding your decision to cancel your contract. You may use the standard withdrawal form, although this is not obligatory.

Timely dispatch of the cancellation shall be deemed sufficient to comply with the withdrawal deadline.

Consequences of Withdrawal

If you revoke this contract, we are immediately and, at the latest, within fourteen days upon receipt of the notification of cancellation of this contract, obliged to refund all payments that we have received from you, including the shipping charges (with the exception of additional costs resulting from you selecting a different type of delivery than the cheapest standard delivery we offer). For this refund, we will use the same payment method that you used for the original transaction unless expressly agreed otherwise with you; in any event, we shall not charge you any fees on the basis of this refund. We may refuse to issue the refund until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever occurs earlier.

You are required to return or hand over the goods to us immediately and, in any event, within fourteen days of informing us of the cancellation of this contract. The deadline shall be deemed to have been met if the goods are dispatched before the fourteen-day expiry period. You shall bear the direct costs of returning the goods.

You are only required to compensate for any diminished value of the goods if this diminished value is attributable to unnecessary handling thereof on your part to test the condition, features, and mode of operations of the goods.

Standard Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

– To: Sintezex, Etten-Leuro 11, 77120 Siauliai, info@sintezex.com

– I/we (*) hereby revoke the contract that I/we (*) concluded concerning the purchase of the following goods ()/the provision of the following service ()

– Ordered on ()/received on ()

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only for notification on paper)

– Date

7. Default of Acceptance

If the customer is in default of acceptance or culpably violates other obligations to cooperate, we are entitled to demand compensation for the damage we incur as a result, including any additional expenses. We reserve the right to assert further claims. This does not apply if the customer effectively exercises their right of withdrawal, if they are not responsible for the circumstance that led to the impossibility of delivery or if they were temporarily prevented from accepting the service offered, unless we had given them reasonable prior notice of the service.

Interest must be paid on the purchase price during the period of default. The default interest rate is five percentage points above the base interest rate per annum. In case of legal transactions between entrepreneurs, the interest rate is eight percentage points above the base interest rate.

For their part, the customer reserves the right to prove that no damage or at least considerably less damage has been incurred in the amount demanded. The risk of accidental loss or accidental deterioration of the purchased item passes to the customer at the point in time at which the customer is in default of acceptance or debtor’s delay.

8. Warranty

The warranty is based on statutory provisions.

9. Liability

In the event of a slightly negligent breach of duty, the supplier’s liability is limited to the foreseeable, contract-typical, and direct damage according to the type of goods. In particular, the supplier is not liable for loss of profits or other financial losses of the customer. The limitation of liability also covers liability for tortious acts.

The limitation of liability does not apply to claims for damages by the customer due to injury to life, body, health, or essential contractual obligations which must be fulfilled in order to achieve the contractual objective. Likewise, the limitation of liability does not apply to claims for damages based on grossly negligent or intentional breach of duty by the provider, their legal representative, or vicarious agent.

This point also applies to the legal representatives, employees, and vicarious agents of the provider if the customer makes claims for damages against them.

Content

As a service provider, we are responsible for our own content on these pages according to Lithuanian Law but are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this regard is only possible from the point in time knowledge of a specific infringement of the law is known. As soon as we become aware of any legal violations, we will remove this content immediately.

We do not warrant that all images on our website reflect the exact appearance of our products as images may be affected by the type and quality of monitor you are using and its resolution. We always strive to fairly depict our products.

We do not have the responsibility to monitor this website for malicious codes or any other harmful elements that could cause damage to the user or third party’s computer systems. The user is responsible for, in any case, having adequate tools for the detection and disinfection of these elements. Accordingly, we are not responsible for any damage caused to any computer equipment while accessing this website, although all necessary means and security measures are being taken to avoid the presence of these harmful elements.

Likewise, we will not be responsible for any damage caused to users by failures or disconnections in the telecommunications networks resulting in the interruption of the service of this website.

Links

Our offer contains links to external third-party websites, the content on which we have no influence on. Therefore, we cannot assume any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. As soon as we become aware of legal violations, we will remove such links immediately.

10. Copyright

The content and works on these pages created by the site operators are subject to Lithuanian copyright law. The duplication, editing, distribution, and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are observed. In particular, contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you inform us accordingly. As soon as we become aware of legal violations, we will remove such content immediately.

11. Privacy Policy

We treat your personal data confidentially and in accordance with statutory data protection regulations. Your data will not be passed on without your express consent or only in the context of the necessary processing of the contract, for example, to the companies entrusted with the delivery of the goods. You can find more information in our data protection declaration.

12. Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which can be accessed at www.ec.europa.eu/consumers/odr. Our email address is: info@sintezex.com.

We are neither obliged nor willing to participate in a dispute settlement procedure conducted by a consumer arbitration board.

13. Final Clause

Lithuanian law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. The contractual relations of the parties to this contract are governed by and construed in accordance with Lithuanian Law. The UN Convention on Contracts for the International Sale of Goods is excluded.